Last updated: October 27, 2026
Digital Art by AI sells digital image downloads. Because nothing is shipped, there are no physical returns. This page explains when we refund or replace a purchase.
Digital downloads
Digital files can be copied as soon as they are delivered, so all sales are final once you have downloaded a file. We do not offer refunds because you changed your mind or no longer need an image. Please use the previews and the listed resolution and format details before you buy.
When we will help
Contact us within 14 days of your purchase and we will replace the file or refund your order if:
- The file is corrupted, will not open, or the download does not work.
- The file you received is not the image or size you ordered, or is materially different from its description.
- You were charged more than once for the same item, or bought the same image twice by mistake.
We will first try to fix the problem, for example by sending a new download link. If we cannot, we will refund the item.
How to request a refund or replacement
Use our Contact Us page and include your order number, the email address used for the order, and a short description of the problem. A screenshot of any error is helpful.
How refunds are paid
Approved refunds go back to your original payment method through our payment processor, Stripe. We will email you when the refund is issued. Your bank or card company may take several business days to show it. If you have not seen it after that, please check with your bank, then contact us.
Licensing
If a refund is issued, the license to use the refunded image ends and you must delete your copies and stop using them.
Need help?
Questions about an order? Reach us through the Contact Us page or at [email protected].